We guarantee to ship you top quality bulbs that are true to name and are healthy, firm and viable for planting. You will receive your flower bulbs at the proper time for fall planting in your area. Some flower bulb varieties (Amaryllis, Eremurus and Lilies) are harvested later than others, so orders are occasionally split-shipped. Please notify us immediately (within ten days of delivery) should there by any problem with your shipment. We cannot be held responsible for losses due to: extreme weather conditions, improper storage conditions, delayed planting, improper site conditions, improper climate plantings, forcing, pre-chilling, planting in raised beds or for any costs other than the actual cost of the bulbs. In the event that a particular variety is not available for horticultural reasons, we will inform you and suggest alternate varieties for your consideration at the earliest possible time. We do not make automatic substitutions.

• The minimum order per shipping address is $35.00, not including shipping charges or tax.
• Call us for special pricing if you need quantities of an individual variety in excess of published volume pricing.
• The prices listed are good through December 31, 2007. All prices are subject to change without prior notice.
• Orders will only be accepted in quantities stated or in multiples thereof.
• All orders must be PREPAID by personal check, bank check, VISA or MasterCard. No COD's.
• Checks returned for insufficient funds will incur a $20 charge.
• Credit cards are not charged until shortly before order shipment. If you choose to use a debit card, we assume that you have earmarked funds on your account at the time you placed your order. Your card will be charged just prior to shipment in the fall: we cannot guarantee the date your card will be charged.
• Connecticut customers must send a fully completed Sales & Use Tax Resale Certificate each year or remit 6% state sales tax on all items and shipping prior to order shipment.
• One and a half percent (1 1/2%) per month will be charged on any unpaid balance over 30 days following date of invoice (18% annually).
• We ask you to forgive us if we have made any errors in our catalog. We will post corrections ASAP at www.johnscheepers.com under the appropriate individual variety or section.

• Customer concerns regarding shipments should reach us within ten days of receipt of order.
• When you receive your order, open the exterior and interior cartons immediately. Inspect your shipment against your packing slip. Often, smaller bags are inserted inside the inner boxes of other varieties for protection during shipment. Inform us immediately (within 10 days) of any shipment errors.
• Inspect your bulbs carefully. Some bulbs may develop a natural blue-green mold when harvested and exposed to air. This "transportation" mold disappears once the bulbs are planted and is not harmful. Other varieties may develop surface moisture that is wicked back into the soil once planted. Small cuts or scars may be visible from machine harvest and do not affect performance. The bulb's outer skin may not be fully intact or attached. This does not affect performance.
• Prior to planting, store flower bulbs with good air circulation, low humidity and away from heat, frost and strong sunlight at a temperature of 50oF to 70oF. All outdoors bulbs must be planted before the winter to bloom reliably the following spring.
• Flower bulbs are perishable products. Returns are not accepted unless authorized in advance by John Scheepers within three days of receipt of order. There is a 20% restocking fee for returned orders and for orders canceled after shipment. Shipping and handling charges are not refundable.
• Flower bulbs should be planted in neutral pH soil with appropriate sunlight and good water drainage after ground temperature has chilled to about 55oF, normally after a killing frost. Flower bulbs should be selected according to horticultural zone compatibility. In horticultural zones 8 through 10, flower bulbs should be chilled at 38oF to 45oF for ten to 12 weeks prior to planting.
• In the spring, new plantings may bloom up to two weeks later than mature, established plantings. Flower bulbs grow and bloom in response to soil and air temperature regardless of the calendar date. Listed bloom times are for horticultural zone 5 in "normal" spring conditions. During a heat spike, flowers may bloom short and small if the bud is set, but will continue growing while in bloom.
• For customer service with horticultural questions or with questions about your order, please call us Monday through Friday from 9:00 am through 5:00 pm ET (860) 567-0838. Or email us at Customerservice@johnscheepers.com

Fax: (860) 567-0838 Phone: (860) 567-8734 Monday-Friday: 8:30 am to 7:00 pm ET Weekends: 10:00 am to 3:00 pm ET Or mail it to us!       John Scheepers Beauty from Bulbs       23 Tulip Drive       PO Box 638       Bantam, CT 06750-0638 For customer service, please call us from 9:00 am through 5:00 pm ET Monday through Friday (860) 567-0838. Or email us at Customerservice@johnscheepers.com

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